Terms and Conditions

Effective Date: 20/06/2025

Platform: www.valueceylonhealth.com

Operated by: Value Ceylon Technologies Pvt Ltd

Welcome to ValueCeylonHealth.com (“Platform”), a multi-vendor online pharmacy and healthcare marketplace operated by Value Ceylon Technologies Pvt Ltd. By accessing or using this Platform, you agree to be bound by these Terms and Conditions.

Definitions

  • Platform – Refers to ValueCeylonHealth.com.
  • We/Us/Our – Refers to Value Ceylon Technologies Pvt Ltd.
  • User – Refers to any person accessing or using the Platform.
  • Buyer/Customer – Any person placing an order for goods or services on the Platform.
  • Seller/Vendor – Any pharmacy or healthcare product supplier registered on the Platform to sell goods.
  • Product(s) – Refers to any item listed for sale on the Platform, including prescription and non-prescription items.

Agreement to Terms

These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Value Ceylon Technologies (Pvt) Ltd ("Company", “we”, “us”, or “our”), concerning your access to and use of the https://www.valueceylonhealth.com website as well as any related media (collectively, the “Platform”).

By accessing or using the Platform, you confirm that you have read, understood, and agree to be bound by all of these Terms of Use.

IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF USE, YOU ARE EXPRESSLY PROHIBITED FROM USING THE PLATFORM AND MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Platform from time to time are hereby expressly incorporated by reference. We reserve the right to change these Terms at any time, at our sole discretion.

We will notify you of changes by updating the “Last updated” date. You waive the right to receive specific notice. Continued use after changes are posted means you accept the updated Terms.

The services provided on this Platform are intended only for access and use in Sri Lanka. Users accessing from outside Sri Lanka do so at their own risk and must comply with local laws.

Intellectual Property Rights

Unless otherwise stated, all content on the Platform — including source code, software, design, databases, text, images, logos, trademarks, and branding — is the exclusive property of Value Ceylon Technologies (Pvt) Ltd or licensed to us.

These materials are protected by Sri Lankan and international intellectual property laws.

Except as expressly permitted, no part of the Platform may be reproduced, copied, or used for commercial purposes without our prior written consent.

You are granted a limited, non-exclusive, non-transferable license to access the Platform for lawful, personal, and non-commercial use.

We reserve all rights not expressly granted to you. Unauthorized use may result in legal consequences.

User Registration

To access certain features (such as buying or selling), you may need to register an account.

By registering, you agree to:

  • Provide accurate and current information.
  • Keep your login credentials secure.
  • Be responsible for all activities under your account.
  • Notify us of any unauthorized access or breaches.

We are not liable for loss or damage resulting from your failure to secure your account.

We reserve the right to:

  • Suspend or terminate your account for misuse or violation of Terms.
  • Change your username if deemed inappropriate or infringing.

Account sharing is prohibited. Vendors may need to undergo identity and license verification as per Sri Lankan laws.

Prohibited Activities

Use of the platform must comply with the law and these Terms. Prohibited actions include (but are not limited to):

  1. Selling counterfeit, expired, or unregistered products.
  2. Misrepresenting product details.
  3. Scraping or extracting data without permission.
  4. Fraudulent or misleading interactions with users or the platform.
  5. Bypassing security measures.
  6. Sharing false or harmful content.
  7. Selling prescription meds without valid verification.
  8. Spreading malware or malicious scripts.
  9. Overloading the site with excessive activity.
  10. Using bots or automated tools to manipulate content.
  11. Harassing or threatening others.
  12. Filing fraudulent claims or exploiting policies.
  13. Bypassing content moderation processes.
  14. Copying or modifying proprietary site elements.
  15. Using other users’ account credentials.
  16. Facilitating illegal healthcare practices.
  17. Collecting user data without consent.
  18. Violating pharmaceutical or e-commerce laws (including NMRA regulations).

Violations may result in account suspension, product delisting, or legal action.

Contribution License

By uploading, posting, listing, publishing, or otherwise making content (“Contributions”) available on ValueCeylonHealth.com — including but not limited to product listings, descriptions, images, videos, reviews, store branding, or comments — you grant Value Ceylon Technologies (Pvt) Ltd a non-exclusive, worldwide, royalty-free, irrevocable, perpetual, sublicensable, and transferable license to use, display, host, reproduce, publish, distribute, and adapt such Contributions for purposes related to operating, promoting, and enhancing the platform and related services.

This license includes but is not limited to:

  • Using your Contributions in marketing, advertising, or promotional content across any media channels (online or offline).
  • Displaying your Contributions in search results, product listings, vendor storefronts, and social media integrations.
  • Modifying or optimizing Contributions (e.g., image resizing, SEO enhancements, layout adjustments) to fit the technical or aesthetic needs of the platform.

You represent and warrant that:

  • You own or have secured all necessary rights and permissions to publish and license your Contributions.
  • Your Contributions do not infringe on the intellectual property or other rights of third parties.
  • You are responsible for the accuracy and legality of the content you provide.

You retain full ownership of your Contributions and any intellectual property rights associated with them. However, by making them available on the platform, you grant us the right to use them as described above.

We reserve the right to:

  1. Edit, modify, or format your Contributions to comply with platform standards.
  2. Re-categorize or reposition listings to maintain an organized structure.
  3. Remove or restrict any Contributions at any time, at our sole discretion, especially if they are found to be misleading, inappropriate, illegal, or in violation of these Terms and Conditions.

Disclaimer:
We are not responsible for any user-submitted content, and you agree to release and hold Value Ceylon Technologies (Pvt) Ltd harmless from any claims, liabilities, or disputes related to your Contributions. You are solely liable for the content you post or share through the platform.

Guidelines for Reviews

ValueCeylonHealth.com offers users the opportunity to submit reviews and ratings of vendors, products, and services to help foster transparency and trust across our multi-vendor pharmacy platform. When posting a review, you agree to follow these standards:

Review Requirements

  • You have genuine, firsthand experience with the product, service, or vendor you are reviewing.
  • Your review must not contain any vulgar, profane, abusive, or hateful language.
  • You must not include discriminatory references based on religion, ethnicity, gender, nationality, age, marital status, sexual orientation, or disability.
  • You must not refer to or promote any illegal or prohibited activity.
  • You must not be affiliated with a competitor of the reviewed vendor or product when leaving negative feedback.
  • Your review must avoid making legal conclusions or unfounded accusations.
  • You must not post false, misleading, or intentionally deceptive content.
  • You may not organize or participate in campaigns to post collective reviews, whether positive or negative.

Our Role & Rights

  • Moderation: We reserve the sole right to accept, edit, reject, or remove any review at any time, for any reason, without prior notice.
  • No Obligation: While we strive to maintain quality standards, we are not obligated to monitor or moderate reviews.
  • Non-Endorsement: Reviews posted on ValueCeylonHealth.com do not represent the opinions of Value Ceylon Technologies (Pvt) Ltd, our employees, affiliates, or partners. We do not endorse any user-submitted content.

License Grant

By posting a review on the platform, you grant Value Ceylon Technologies (Pvt) Ltd a perpetual, non-exclusive, royalty-free, fully-paid, worldwide license to use, reproduce, adapt, publish, translate, transmit, display, and distribute your review content in any format or media. This includes using your review content for promotional, analytical, or commercial purposes.

Mobile Application License

Use License

If you access ValueCeylonHealth.com via a mobile application, we grant you a revocable, non-exclusive, non-transferable, limited license to install and use the application on your personal mobile or wireless electronic devices that you own or control. This license allows access to and use of the application strictly in accordance with these Terms and Conditions.

You agree not to:

  1. Decompile, reverse engineer, disassemble, decrypt, or attempt to derive the source code of the application.
  2. Modify, adapt, enhance, translate, or create derivative works of the application.
  3. Violate any laws or regulations in connection with your access or use of the application.
  4. Remove, alter, or obscure any copyright, trademark, or other proprietary notices.
  5. Use the app for any revenue-generating activity not explicitly authorized by Value Ceylon Technologies (Pvt) Ltd.
  6. Make the app accessible on a network where it could be used by multiple devices or users simultaneously.
  7. Replicate or use the app to develop a competing product or service.
  8. Use the app to send spam, automated queries, or unsolicited communications.
  9. Exploit our interfaces, source code, or proprietary information in the development of software, applications, or hardware accessories for third-party use.

Apple and Android Devices

This section applies when you download and use our mobile application from an App Distributor such as the Apple App Store or Google Play:

  1. The license is limited to a non-transferable right to install and use the application on Apple iOS or Android devices in accordance with the usage rules outlined by the App Distributor.
  2. Value Ceylon Technologies (Pvt) Ltd is solely responsible for maintenance and support for the mobile application. App Distributors are not obligated to provide support.
  3. If the application fails to comply with applicable warranties, you may notify the App Distributor. The distributor may refund the purchase price (if any) in accordance with their policies. To the maximum extent allowed by law, App Distributors have no other warranty obligations.
  4. You confirm that:
    • You are not located in a U.S.-sanctioned country.
    • You are not listed on any U.S. government restricted or prohibited parties list.
  5. You must comply with all third-party agreements, including your wireless provider’s data usage policies.
  6. You acknowledge that App Distributors are third-party beneficiaries of this agreement. They have the right to enforce these terms against you as third-party beneficiaries.

Social Media

As part of the functionality of ValueCeylonHealth.com, you may link your user account with your social media or other third-party service accounts (each a “Third-Party Account”) by either:

  1. Providing your login credentials for the Third-Party Account directly on the Site, or
  2. Authorizing us to access your Third-Party Account as permitted under that account’s terms and conditions.

By doing so, you confirm that:

  • You are authorized to provide us access to your Third-Party Account without violating the terms of that service provider.
  • You are not breaching any terms or incurring additional fees or limitations imposed by that third-party provider.

By linking your Third-Party Account with ValueCeylonHealth.com, you agree that:

  • We may access, store, and display content from that Third-Party Account (e.g., profile information, friend lists, or posts) on our platform.
  • Depending on your privacy settings on those platforms, certain personal information may become visible on your account within our Site.
  • We may exchange data with those services for account syncing or feature enhancement (as applicable and permitted).

⚠️ IMPORTANT: Your interaction with Third-Party Accounts is governed solely by your agreements with the respective third-party providers. Value Ceylon Technologies (Pvt) Ltd is not responsible for the accuracy, legality, or appropriateness of any content retrieved from or posted to such platforms.

We may access your contact lists (including your email address book or mobile contacts) from linked Third-Party Accounts solely for identifying users you may know on our platform. This connection can also be deactivated at any time, and we will attempt to delete any such retrieved data from our systems—except for your username and profile picture, which may remain associated with your Value Ceylon Health account.

Advertisers

We allow advertisers to display their advertisements and promotional content in designated areas of ValueCeylonHealth.com, such as banners, sidebars, or featured vendor sections.

If you are an advertiser on our Site, you agree to:

  • Take full responsibility for the content of your advertisements, as well as for any products or services promoted or sold through your advertisements.
  • Ensure that you possess all necessary rights, including intellectual property, publicity, branding, and contractual rights, required to legally display your advertisements on our platform.
  • Comply with all applicable laws and ethical standards, particularly when advertising health, wellness, or pharmaceutical-related products and services.

By placing advertisements on our Site, you acknowledge that:

  • Value Ceylon Technologies (Pvt) Ltd only provides the digital space to display advertisements and does not endorse or guarantee any product, service, or business advertised.
  • We do not assume responsibility or liability for the accuracy, legality, or effectiveness of any advertisements or their associated content.
  • We reserve the right, at our sole discretion, to remove or refuse any advertisement that we consider inappropriate, misleading, harmful, or in violation of our policies or applicable regulations.

If you are interested in advertising opportunities on Value Ceylon Health, please contact us through the details provided on our Contact Page or your vendor dashboard.

Site Management

We reserve the right, but are not obligated, to:

  1. Monitor the Site for any violations of these Terms of Use or any other policies.
  2. Take appropriate legal action against any user who, at our sole discretion, violates applicable laws or these Terms of Use. This may include reporting such violations to law enforcement or other relevant authorities.
  3. Refuse, restrict, or limit access to, or disable (where technologically feasible) any Contributions or content submitted by users that we determine to be inappropriate or in violation of these Terms.
  4. Remove or disable any files or content that we find to be excessive in size, burdensome to our systems, or harmful to the proper functioning of the Site, without prior notice or liability.
  5. Manage and operate the Site as necessary to protect our rights, safeguard our property, maintain security, and ensure the optimal functioning and user experience of the Site.

These actions may be taken at our sole discretion and without prior notice or liability to you.

Modifications and Interruptions

We reserve the right to change, modify, or remove the contents of the Site at any time and for any reason, at our sole discretion, without prior notice. However, we have no obligation to update any information on the Site. We also reserve the right to modify, suspend, or discontinue all or any part of the Site without notice at any time. You agree that we will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site.

While we strive to provide continuous availability, we cannot guarantee that the Site will be accessible at all times. The Site may experience interruptions, delays, or errors due to hardware, software, or other issues, or due to necessary maintenance. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Site at any time and for any reason without notice.

You agree that we shall have no liability for any loss, damage, or inconvenience caused by your inability to access or use the Site during any such downtime or discontinuance. Nothing in these Terms of Use shall be construed as obligating us to maintain, support, or provide updates, corrections, or releases in connection with the Site.

Corrections

There may be information on the Site that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Site at any time, without prior notice.

Disclaimer

THE SITE IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SITE AND OUR SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SITE’S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THE SITE AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY:

  1. Errors, mistakes, or inaccuracies of content and materials,
  2. Personal injury or property damage, of any nature whatsoever, resulting from your access to and use of the Site,
  3. Any unauthorized access to or use of our secure servers and/or any and all personal information and/or financial information stored therein,
  4. Any interruption or cessation of transmission to or from the Site,
  5. Any bugs, viruses, Trojan horses, or the like which may be transmitted to or through the Site by any third party, and/or
  6. Any errors or omissions in any content and materials or for any loss or damage of any kind incurred as a result of the use of any content posted, transmitted, or otherwise made available via the Site.

WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SITE, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

Limitations of Liability

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE LESSER OF THE AMOUNT PAID, IF ANY, BY YOU TO US OR __________.

CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of:

  1. Your Contributions;
  2. Use of the Site;
  3. Breach of these Terms of Use;
  4. Any breach of your representations and warranties set forth in these Terms of Use;
  5. Your violation of the rights of a third party, including but not limited to intellectual property rights; or
  6. Any overt harmful act toward any other user of the Site with whom you connected via the Site.

Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

User Data

We will maintain certain data that you transmit to the Site for the purpose of managing the performance of the Site, as well as data relating to your use of the Site. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Site. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

Electronic Communications, Transactions, and Signatures

Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication be in writing.

YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SITE. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

Miscellaneous

These Terms of Use and any policies or operating rules posted by us on the Site or in respect to the Site constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms of Use shall not operate as a waiver of such right or provision.

These Terms of Use operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control.

If any provision or part of a provision of these Terms of Use is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms of Use and does not affect the validity and enforceability of any remaining provisions.

There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms of Use or use of the Site. You agree that these Terms of Use will not be construed against us by virtue of having drafted them.

You hereby waive any and all defenses you may have based on the electronic form of these Terms of Use and the lack of signing by the parties hereto to execute these Terms of Use.

Contact Us

To resolve any complaints regarding the Site or to request further information about its use, please contact us at:

Value Ceylon Technologies Pvt Ltd
No 73, Gagabada Road, Wewala, Piliyandala, Sri Lanka
Phone: (+94) 761837685
Email: info@valueceylonpharma.lk