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Frequently Asked Questions

Getting Started with Value Ceylon health.com

ValueCeylonHealth.com is a leading Sri Lankan online multi-vendor pharmacy and healthcare platform powered by Value Ceylon Technologies Pvt Ltd. It connects buyers with licensed pharmacies, healthcare vendors, doctors, manufacturers, wholesale suppliers, and distributors, enabling both B2C (business-to-consumer) and B2B (business-to-business) transactions. ValueCeylonHealth.com provides a secure, compliant, and reliable environment for individuals, pharmacies, clinics, and healthcare institutions to buy, sell, and collaborate digitally and efficiently.

ValueCeylon.com is Sri Lanka's premier multi-vendor pharmacy platform, bringing together the biggest pharmacy chains in the country. Here's why you should choose us:

Wide Selection of Pharmacies: Our platform integrates multiple trusted pharmacy vendors, offering you a vast range of medications and health products.
Zero Out-of-Stock Policy: We are committed to ensuring the availability of all your essential medicines. Our policy guarantees "Zero out-of-stock" situations, so you never have to worry about running out.
Safe and Reliable Medication: Your safety is our priority. All medications available on ValueCeylon.com are sourced from reputable vendors and meet the highest quality standards.
Convenience at Your Fingertips: Enjoy a hassle-free shopping experience with easy navigation, reliable delivery, and a dedicated customer support team ready to assist you.

With ValueCeylon.com, your health and we

ValueCeylon.com connects customers with multiple verified pharmacies, enabling them to browse, compare, and order medications online. The platform ensures fast and accurate medicine delivery and supports e-prescribing for added convenience.

Yes, all pharmacies on ValueCeylon.com are licensed by the National Medicines Regulatory Authority (NMRA) in Sri Lanka and undergo a strict verification process. This ensures they meet stringent quality and safety standards, providing you with a trustworthy and reliable service.

ValueCeylon.com offers a comprehensive range of healthcare products, including Prescription Medications , Over-the-Counter (OTC) Medicines , Health Supplements , Personal Care Products and Medical Devices and Equipments.

Browsing Products and Categories

You can browse products by using the main menu categories on the homepage or the search bar at the top of the page. Filter options are also available to narrow down results by brand, price, category, or seller.

We offer a wide range of categories including:

Ayurvedic & Herbal
Wound Care & Dressing
Animal Medicines and Veterinary
Sexual Wellness Products
Surgical & Medical Consumables
Medical Supplies, devices , Aids & Wellness
Vitamins, Nutraceuticals & Dietary Supplements
Personal Hygiene
Hospital & Ward Supplies
Medical Laboratory Services
Caregiver Essentials & Accessories
Generic medicines
Educational Products & Medical Services

Yes, simply type the brand name or product name into the search bar. You can also apply filters for more specific results.

Products that require a prescription are marked with an Rx symbol. You’ll be prompted to upload a valid prescription during checkout.

Yes, every product on the platform is listed by verified pharmacies, manufacturers, or healthcare sellers who are registered with ValueCeylonHealth.com.

Yes, on each product page, you can view similar products, alternative brands, and customer reviews to help you make an informed decision.

Trust and Security

Yes. We use SSL encryption and secure payment gateways to protect your personal and financial information. All transactions are conducted over a safe, encrypted connection.

All products are listed by verified and licensed pharmacies, manufacturers, or healthcare vendors. Every seller must comply with NMRA and Ministry of Health regulations.

Yes. Sellers must submit valid documentation such as pharmacy licenses, NMRA registration, and business registration before they are approved to list products on the platform.

Absolutely. We strictly follow data privacy laws and never share your information with unauthorized third parties. Your prescriptions, order history, and health details are stored securely and confidentially.

When you upload a prescription, it is reviewed by a licensed pharmacist before order processing. Only valid prescriptions from qualified doctors are accepted for Rx medicines.

We have a strict quality assurance policy. You can report counterfeit, expired, or wrong products through the Returns & Refunds section, and appropriate action will be taken against the seller.

Yes. Product reviews and seller ratings come from verified customers who have made purchases through the platform, ensuring transparency and reliability.

Our dedicated customer protection team investigates any disputes fairly and ensures a resolution that maintains buyer trust and platform standards.

Shipping with value Ceylon .com

Shipping is handled by individual sellers or their assigned logistics partners. Some vendors also partner with Value Ceylon's approved courier services to ensure timely delivery.

Delivery options may include:
• Standard delivery (1–3 business days) - Rs. 500.00
• Express delivery (within 24 hours in selected areas) - 9.00 am to 3.00 pm on Weekdays: Rs. 550.00
• Pickup from seller location (if offered)

Options will vary based on the product, seller location, and buyer’s delivery address. Shipping fees are set by each seller and may vary depending on the product size, weight, and delivery location. Charges will be shown clearly at checkout before payment.

Once your order is shipped, you’ll receive a tracking number via SMS or email. You can also track your order status in your buyer dashboard under "My Orders."

Yes, most sellers offer island-wide delivery. However, delivery times may vary based on geographic location and courier availability.

Yes. If your order includes products from multiple sellers, each seller will ship their items separately, and you may receive multiple packages with separate shipping charges.

If your order is delayed beyond the estimated delivery time, please contact customer support or check the status on your dashboard. Our support team will coordinate with the seller for resolution.

Some sellers or couriers may allow scheduled delivery within a selected time slot. This feature depends on seller capabilities and courier availability in your area.

Same-day delivery is available in selected cities for eligible products marked as “Express Delivery.” Availability will be displayed at checkout.

For temperature-sensitive products (like insulin or vaccines), sellers use insulated packaging and cold-chain compliant delivery options to maintain safety during transit.

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