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Seller Account management


Visit the Seller Registration page and complete the online application form. You’ll need to provide business details, pharmacy/manufacturer license, and NMRA certification (if applicable). Our team will verify your documents before approval.

We welcome the following verified sellers:
• Licensed Pharmacies
• Healthcare Distributors & Wholesalers
• Manufacturers (Pharma, Ayurveda, Medical Devices)
• Importers & Exporters
• Doctors offering consultation
• B2B healthcare suppliers

Basic registration is free. However, certain premium features (like advanced ads or analytics) may require a subscription or service fee.

Log in to your seller dashboard, navigate to Account Settings, and update your profile, address, or contact details. Major changes may require re-verification by our team.

Yes. You can assign roles such as product manager, order handler, or finance officer under your main account. Each user can have customized access rights.

Click "Forgot Password" on the login page and follow the steps to reset your password using your registered email or mobile number.

To close your seller account, submit a request via Support or email our seller management team. You must resolve all pending orders, refunds, and dues before account closure.

Go to Store Settings in your dashboard where you can upload your store logo, banner, description, and business details that will be visible to buyers.

Yes. Once registered, you’ll receive access to our Seller Onboarding Guide, training videos, and dedicated support team to help you start and succeed.

Yes. ValueCeylonHealth.com supports both B2C (consumer sales) and B2B (bulk/wholesale orders) from a single seller account. You can mark specific items for wholesale pricing.

Product Management


Log in to your seller dashboard, go to "Products" > "Add New", and fill in the required details like product name, category, brand, price, stock quantity, images, and description. Upload regulatory documents (e.g., NMRA certificate) if required.

Yes. Use the bulk upload CSV template available in the seller dashboard to upload multiple products at once. Ensure all fields are correctly filled to avoid errors.

Go to "My Products" in your dashboard, select the item you want to update, and click "Edit." You can modify price, stock level, description, and images. Changes will reflect after admin approval (if required).

Include the following for clarity:
• Generic & brand name
• Dosage/form (e.g., 500mg tablets)
• Indications or uses
• Instructions or directions
• Storage guidelines
• Manufacturer details
• NMRA license number (if applicable)

You can either:
• Set the stock to “0” to make it temporarily unavailable, or
• Enable the “Out of Stock” status to inform customers clearly.

Make sure to update stock regularly to avoid failed orders.

Yes. You can set promotional prices, bulk discounts, or wholesale rates under the "Pricing" section of the product page. You can also schedule sales for specific dates.

You must clearly mark such products as Rx Required. Buyers will be prompted to upload a valid prescription, which will be verified by ValueCeylon's pharmacist or the seller before order confirmation.

Yes. Use the “Deactivate” toggle in your product list to temporarily hide the product without deleting it.

If your product is flagged or rejected, the reason will be shown in the dashboard. You can correct and resubmit it for approval. Common issues include missing licenses, incomplete info, or non-compliance with NMRA rules.

Order Management


You’ll receive a notification via email and your seller dashboard when a new order is placed. Go to the “Orders” section to view full order details, including product, quantity, shipping method, and buyer info.

Once you receive an order:
• Verify stock availability
• Check prescription validity (for Rx products)
• Pack the order securely
• Mark it as “Ready to Ship”

Then, arrange pickup or delivery with the designated courier partner.

For Rx items, review the uploaded prescription to ensure:
• It's issued by a registered medical practitioner
• It includes patient name, date, and doctor’s signature

If unclear, you may contact the buyer or flag it for ValueCeylon's pharmacist team for verification.

Once the package is handed over to the courier, update the order status to “Shipped” and enter the tracking number. The buyer will be automatically notified via email/SMS.

Yes, under certain circumstances (e.g., product out of stock, invalid prescription, or payment issues). Use the “Cancel Order” option and clearly state the reason. The customer will be informed.

Large-volume orders will be flagged as “B2B Order” in your dashboard. Coordinate with the buyer for logistics and delivery arrangements. You may also offer custom quotes.

Delays can affect your seller rating and lead to penalties or order cancellations. Always ship orders within the committed time frame to ensure buyer satisfaction.

Buyers can request modifications within a short time frame before shipping. As a seller, you’ll receive a notification and must approve or reject the request.

Returns are managed through the “Returns & Refunds” section. If a return is approved (due to wrong item, expired product, or quality issue), follow the instructions to coordinate reverse logistics and issue a refund.

Yes. Under each order, there are options to print tax invoices, order summaries, and shipping labels directly from your seller dashboard.

Payments and Finances


Payments for completed and delivered orders are transferred to your registered bank account according to the payment cycle (e.g., weekly or bi-weekly). You can view payment summaries in your seller dashboard.

ValueCeylonHealth.com charges a commission fee based on product category. The rate is clearly communicated during seller onboarding and shown in each order’s invoice breakdown.

No hidden fees. All applicable commissions, service charges, or transaction fees are transparently displayed in your Order and Finance section.

Go to your Seller Dashboard > Finance > Transaction History to view:
• Total earnings
• Pending settlements
• Commission deductions
• Invoice downloads

Once an order is marked as “Delivered” and the return window has passed (if applicable), the payment is processed within the next payment cycle. Exact timing depends on your seller agreement (e.g., 7–10 business days).

If a buyer refund is approved:
• The refunded amount will be deducted from your upcoming settlement
• You will receive a notification with breakdown details
• If it’s due to seller fault (e.g., wrong item), additional penalties may apply

Currently, early payment requests are only available for top-rated sellers with consistent order volumes. Contact our Seller Support Team to check eligibility.

In your seller dashboard, go to Account Settings > Bank Info. Changes will require verification and may take 24–48 hours to take effect.

Yes. You can download commission invoices, GST/VAT reports, and monthly summaries from your finance dashboard for accounting and tax filing.

Contact Seller Finance Support with the relevant order ID and transaction reference. Our finance team will investigate and resolve the issue promptly.

Marketing and Promotion


Yes! We offer various advertising and promotional tools for sellers to increase product visibility and boost sales, including featured listings, homepage banners, sponsored products, and targeted email campaigns.

You can choose from:
• Sponsored product ads (appear on top of search results)
• Category page banners
• Homepage sliders
• Email newsletter promotions
• Time-bound deals (e.g., Health Week, Flash Sales)
• Bulk order/B2B buyer highlights

Log in to your seller dashboard, go to Marketing > Create Campaign, choose your promotion type, set your budget, and submit your request. Our marketing team will review and activate it.

Yes. Advertising options come with flexible pricing plans based on placement, duration, and campaign type. You’ll see a full cost breakdown before confirming your ad.

Absolutely. You can create custom discount codes, buy-one-get-one offers, or limited-time price reductions for specific products directly from your dashboard.

Your seller dashboard includes a Marketing Analytics section where you can monitor:
• Ad impressions
• Click-through rate (CTR)
• Conversion rate
• Sales from campaigns
• ROI (Return on Investment)

Yes. You can boost your entire store profile with Store Spotlight Ads, available on the homepage or category banners. These highlight your store to potential buyers.

Yes. Our team offers basic creative support, including banner design and ad copy assistance, especially for premium ad packages. You may also use your own visuals if they meet platform guidelines.

Yes. We organize platform-wide sales campaigns during health awareness weeks, national festivals, and global observances (e.g., World Health Day). You can opt in via your seller portal.

You can reach out to our Seller Marketing Team through your dashboard or by emailing marketing@valueceylonhealth.com for personalized strategies or bundled promo packages.

Customer Communication


You can message customers directly through the in-platform messaging system available in your Seller Dashboard > Orders section. This ensures secure and documented communication.

You may communicate regarding:
• Prescription verification
• Order status updates
• Product clarifications (e.g., ingredients, usage, availability)
• Shipping and delivery timelines
• Return or refund queries

Avoid sharing personal contact details or redirecting buyers outside the platform.

No. For security and privacy reasons, direct calls are not allowed. All communication must happen through the ValueCeylonHealth.com messaging system to ensure transparency and buyer protection.

If a buyer’s prescription is missing or unclear, kindly request them to re-upload a valid and legible prescription. Be professional, polite, and maintain patient confidentiality at all times.

Sellers are expected to respond to buyer inquiries within 24 hours. Fast and clear communication improves your seller rating and increases buyer trust.

No, unsolicited promotions are not allowed via direct messaging. You may promote your offers through approved marketing tools such as sponsored products or banner ads.

If a buyer raises a complaint:
• Respond promptly and professionally
• Try to resolve the issue amicably
• If unresolved, escalate the matter to ValueCeylon’s support team via your dashboard

All dispute logs are reviewed by our support team fairly.

If a buyer sends abusive or inappropriate messages, report the interaction using the “Report” button in the message thread. Our moderation team will take appropriate action.

Yes. All messages are monitored for quality and safety by the ValueCeylon support team to ensure compliance with platform policies and healthcare regulations.

Absolutely. If you’re facing a challenging communication issue, contact our Seller Support Team for guidance on how to proceed, especially with Rx concerns or refund cases.

Platform Features


Our platform allows multiple verified pharmacies, healthcare sellers, doctors, and manufacturers to register and sell products/services. Each vendor manages their own store, orders, and inventory independently under a centralized, trusted platform.

Yes. Buyers can upload valid prescriptions when purchasing Rx medicines. The system enables secure prescription management, and sellers can validate or request clarification through the dashboard.

Yes. The Seller Dashboard offers complete control over:
• Product listings
• Order management
• Customer messaging
• Marketing tools
• Payment tracking
• Reports and analytics

Sellers can access sales reports, best-performing products, traffic insights, and campaign performance to make data-driven decisions and improve store performance.

Yes. ValueCeylonHealth.com is fully mobile-optimized, allowing both buyers and sellers to access features and manage accounts from smartphones or tablets.

We use SSL encryption, secure login protocols, and data privacy standards to protect all user data, transactions, and prescription information.

Yes. The platform supports multiple payment methods (credit/debit cards, bank transfers, cash-on-delivery) and offers flexible shipping integrations for sellers to choose preferred logistics.

Yes. ValueCeylonHealth.com offers:
• Doctor’s Counter for consultations
• e-Prescription tools
• B2B modules for manufacturers, distributors, and hospitals
• Verified professional profiles

The platform includes a Return & Refund Management system, where sellers can respond to buyer return requests, approve or reject claims, and handle refund settlements.

Yes. Our technical support team is available to assist with login issues, dashboard errors, listing problems, or any feature malfunction. You can raise a ticket through the Support Center.

Register as a seller to access our Seller Knowledge Base with step-by-step guides, FAQs, and selling tips.
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